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Refund Policy

Effective Date: [Insert Date]

At Swing Theory, we strive to provide high-quality, personalized golf coaching services. We understand that schedules can change, and we aim to be fair and transparent with our refund and cancellation policies.

1. Cancellations and Refunds

Client-Initiated Cancellations

  • 24+ Hours Notice:
    Cancellations made at least 24 hours before the scheduled session are eligible for a full refund or free rescheduling.

  • Less Than 24 Hours Notice:
    Cancellations made within 24 hours of the scheduled session are non-refundable and cannot be rescheduled, except in the case of a documented emergency (subject to approval).

  • No-Shows:
    If you do not attend your session and do not notify us in advance, the session will be considered a no-show and is non-refundable.

2. Swing Theory-Initiated Cancellations

If a session is canceled by Swing Theory due to weather conditions, coach unavailability, or other unforeseen circumstances, you will be offered:

  • A full refund, or

  • The option to reschedule the session at no additional cost

3. Package Purchases

  • If you purchase a multi-session package and wish to cancel after using some of the sessions, you may request a partial refund for unused sessions.

  • The refund will be calculated based on the full single-session rate, not the discounted package rate.

  • Refunds are not available for packages after 6 months from the date of purchase.

4. How to Request a Refund

To request a refund or reschedule a session, please contact us via:

📧 Email: [your email address]
📞 Phone: [your phone number]

Please include your name, session date/time, and reason for cancellation or refund request.

5. Refund Processing Time

Approved refunds will be processed within 5–10 business days to your original payment method. Processing times may vary depending on your payment provider.

6. Non-Refundable Services

  • Gift cards, promotional offers, or discounted trial sessions are non-refundable.

  • Sessions already completed are not eligible for refunds.

7. Policy Updates

Swing Theory reserves the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date.

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